999bg Privacy Policy — Your Data, Our Responsibility

1 Introduction

999bg is a trusted online betting and gaming platform built with Bangladesh users in mind. We believe privacy is a fundamental right, and protecting that right is our responsibility.

This privacy policy explains what personal data 999bg collects, why it is needed, how it is used, and the steps we take to keep your information secure.

This privacy policy applies every time you register on 999bg, place a bet, make a deposit, or contact our support team — so please read and understand it carefully.

2 What Information We Collect

Certain information is essential for operating the 999bg platform. A breakdown of the different types of data collected is provided below:

Identity Information

• Full name, date of birth, and gender.
• National ID or passport number (for KYC verification).
• Current address & country.

Contact Information

• Email address & mobile number.
• Mobile Pay, Nagad, or Rocket account number (for payments).

Financial Information

• Deposit and withdrawal history.
• Transaction amounts and dates.
• Payment method details.

Operational Information

• Betting history, wager amounts & outcomes.
• Which games or sports you spend time on.
• Login timestamps and device information.

Technical Information

• IP address and browser type.
• Device information (mobile/desktop, operating system).
• Cookies & session data.

3 How We Collect Information

999bg collects information through various methods — each one transparent and done with your knowledge.

• Directly Provided: You provide information directly when filling out the registration form, going through the KYC process, contacting support, or making a payment.
• Automatically: While you use the platform, certain information is collected automatically through cookies, log files, and tracking technologies.
• From Third Parties: Necessary information may be obtained from payment processors (Mobile Pay, Nagad, Rocket) and identity verification agencies.

4 Purpose of Data Use

Collected data is used only for specific, defined purposes. 999bg never processes your information unnecessarily.

5 Data Sharing Policy

999bg does not sell your personal data to third parties. However, certain information may be shared as necessary to operate our services.

• Payment Partners: Payment gateways such as Mobile Pay, Nagad, and Rocket only receive the information strictly required to complete a transaction.
• KYC Services: Identity verification agencies access your documents solely for the purpose of verification.
• Government Authorities: Information may be disclosed under legal obligations or by court order.
• Audit & Compliance: Required information is presented during audits by licensing authorities.

6 Cookie Policy

Cookies are used on the 999bg website and app. These are small data files stored on your device that help improve your experience on the platform.

Cookie Types

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytical cookies: Used to understand which parts of the platform are most visited. You have the option to disable these.
• Marketing Cookies: Used to show you relevant offers. These can also be turned off.

You can manage or delete cookies at any time through your browser settings, though some features may not work as a result.

7 Data Security Measures

999bg follows the highest industry standards to protect your data. Our security infrastructure is multi-layered.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): 2FA is available for an added layer of security on your account.
• Firewall & Monitoring: An automated 24/7 monitoring system detects any unusual activity.
• Regular Audits: Third-party security experts conduct regular system audits.
• Staff Training: Only authorized personnel can access your data, and they are bound by confidentiality agreements.

8 Your Rights

As a 999bg user, you have important rights that we fully respect.

To exercise any of your rights support@999bg.wsEmail us at. We will respond within 30 days.

9 Data Retention Period

999bg only retains your data for as long as necessary. Retention periods vary depending on the type of information and applicable legal requirements.

• Account Information: For the duration your account is active and after closure, as required by law (typically 5 years).
• Financial Transactions: A minimum of 5 years, in accordance with anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure.
• Communication Records: Support tickets & chat logs for up to 2 years.
• Cookie Data: From 30 days up to 2 years, depending on the type of cookie.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us. We're able to respond in Bengali.

• Email: support@999bg.ws
• Response Time: Typically within 24–48 hours.
• Live Chat: Bengali support is available on the platform 24/7.

If this Privacy Policy changes, the update will be reflected on this page. For significant changes, you will also be notified by email.