On the login page, click the 'Forgot Password?' link. An OTP will be sent to your registered mobile number. Use that code to set a new password. The whole process takes under 2 minutes.
No, only one 999bg account is allowed per mobile number. Attempting to create multiple accounts may result in both accounts being suspended and any balance being forfeited. Full details are available on the Terms & Conditions page.
Yes, 999bg's Live Chat is available 24/7, every day of the week. Response times may be slightly longer late at night, but an agent will connect with you within 5 minutes at most.
Standard phone number verification is instant. If NID verification is required for a large withdrawal, it typically takes 1–2 business days. Submitting clear, accurate documents speeds up the process.
First, make sure the app is updated to the latest version. Check your internet connection. If the issue persists, clear the app cache and try again. If it still doesn't work, visit 999bg.ws in your web browser to log in and contact support.
To close your account, contact support via live chat or email. Make sure to withdraw any remaining balance beforehand. If you simply need a break, there's also an option to temporarily suspend your account for 7, 30, or 90 days without closing it entirely — all part of our responsible gaming options.
